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| Is it cheaper to book a hotel using Internet? |
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| Yes, booking in a hotel online is cheaper, because the chain of middlemen is shortened. The operators who sell hotels over Internet are authentic multinationals, with millions of hotels in portfolio. They have an outstanding power of acquisition over hotels which is translated in competitive prices for final users, thus guaranteeing a high number of reservations. Besides, clients can choose the hotel directly selecting among countless solutions, affordable to all economies and on-line with the demands, personally verifying the information and services of the hotel. |
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| Is it more expensive to book a hotel using your search engine? |
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No, our search engine is a "technological middleman" that selects in real time the best offers of the main operators online. When they select a hotel they will be sent to the official website of the operator making the final adjustments of the reservation directly with him. Our earnings come from the affiliation with the different operators who pay us a percentage on the sales.
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| Are there differences in the services between a Hotel booked over Internet and one booked in the traditional form? |
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| Nessuna, in quanto i servizi sono gli stessi, cambia solo la modalità di prenotazione. |
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| Are my credit cards data secured? |
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| To guarantee the data privacy of your credit card while used on-line companies are equipped with the latest technologies Secure Socket Layer (SSL). SSL is the most popular method for money transfer via Internet. At the time of payment if your browser admits SSL you can choose the Reservation Modality and your data will be protected by this technology. If the browser sets certain limitations you can use the unprotected modality; although we recommend having the updated version of the browser for the sake of future transactions. |
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| Is my browser appropriate to make the reservation? |
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Most e-commerce websites uses some script that are best visualized with browsers Netscape Navigator or Microsoft Internet Explorer in versions 4 and the later. If the browser sets limitations, you can use the not protected modality; in each case, to protect personal data, we advise to use SSL technology (Secure Socket Layer). The versions earlier than the 3 are no longer in use. The procedure of online purchase needs the browser to have the Cookies folder activated as well as the running of JavaScript. In order to avoid difficulties during online access we advise: the use of Browser Internet Explorer 5.5 or later versions, or Netscape Navigator 7.0 with security levels configured to standard; Frames administration activated; configuration of the code level to 128 bit; in case navigation is committed, deactivate protection programs like Norton Internet Security Professional 2002' or 'Personal Firewall' (The built-in firewall of Windows XP doesn't create problems) in case the navigation is committed if the browser sets limitations to finish the transaction, it's possible to use the not protected modality; in each case, to protect your personal data, we advise the use of SSL technology (Secure Socket Layer).
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| How does the website Lowcostplanet work? |
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| The website Lowcostplanet confronts prices and availability of the main national and international operators that sell online hotels. A simultaneous real time search is conducted, of the main reservation systems that offer hotels in Internet. If you choose the destination, departure and arrival dates, the sort of room and the number of people, you'd be easily shown in a consultable fashion all offers matching your request. |
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| Under what criteria are shown the results of the Hotels in the website Lowcostplanet? |
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The results of the hotels are sorted by price, starting from the lowest prices. Lowcostplanet wants to use objective approaches without privileging any operator. With the useful service of filters you could personalize the search results organizing them by price, stars of the hotel or supplier.
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| How do I take the hotel reservation voucher? |
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| In order to enjoy the acquired lodging it's obligatory to be presented in the hotel with the trip documents (voucher) directly printed from the computer of the interested client. The voucher is often printed at the end of the transaction or later on accessing to the reserved area by means of a login and password in the website of the selected operator. The trip documents (voucher) are not amendable. |
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| How do I pay the hotel reservation? |
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| Booking online or through the Call Center you can use the credit card. Some companies have available a small supplement for the use of the call center. |
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| Is there a time limit for the reservation of the room? |
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| You can usually book the room online, compatibly with the availability, also few hours before your lodging. |
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| How can I control the state of my reservation? |
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You can control the state of the reservation application typing your User Name and Password (before booking you should get registered with the selected operator) in the website users' area where you've booked. In the chart shown, will be indicated the state of the reservation next to the number of the reservation.
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| How do I receive the confirmation of the reservation? |
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| At the end of the online reservation you've done you are sent, to the e-mail address you provided, a confirmation message that reviews the data of your reservation (voucher). |
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| How can I know the best rates and promotions? |
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Registering to our Mailing List you will periodically be emailed with the main novelties and offers of the online main operators of hotels.
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| The price I was interested in during a visit to the website isn't already there explicit in the reservation system. Why? |
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The online rates are very dynamic. Those that want to be applied must be done during the visit to the website taking into account that our search engine "works real time". The rates may vary responding to the availability of rooms and the demand.
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| What identifying documents should I present on my arrival to the hotel? |
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It's enough to present a valid ID card or passport, together with the reservation voucher sent by the operator to your email address.
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| Where can I find useful information on the city I'll visit? |
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| In section "guide destinations" present in the website Lowcostplanet (in English) you consult all the useful information for your trip: commuting means to the city, public transportation, taxi accessibility and parkings, night life, interesting things, etc. |
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| In what city can I book a hotel? |
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| You can book it in practically every city of the world. As a matter of fact, Lowcostplanet selects the online offers, of the national and international main operators, offering a complete range of offers you may find in the net. |
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| Which are the payment modalities of the hotel? |
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Most online operators make the sale through the advance payment with credit card, some like Bookings and Venere, establish the payment directly to the hotel where they are staying.
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| How can I get a financial document of the acquired ticket? |
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The "reservation confirmation" that is printed at the end of the purchase is financially a worth and outstanding document. Hence is necessary and enough as financial evidence (see private clients or companies).
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| How can I be sure the payment has reached a good end? |
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| You will receive via email a confirmation of the payment and copy of the invoice. |
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| Can I cancel or modify the dates of my reservation? |
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It's generally possible to change the reservation, within a certain time frame. The conditions for the modification or cancellation change from a supplier to another, taking into account that each company has its different regulations and policies. Always consult the official FAQ sections of the reservation companies, to facilitate this task we offer you the URL of FAQ areas of our partners:
BOOKINGS
EXPEDIA.IT
HOTEL CLUB
HOTELS.COM
ITWG
OCTOPUSTRAVEL
PLACESTOSTAY
RATESTOGO
TRAVELANTE
TRAVELNOW
VENERE.COM |
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| How can I know if animals are accepted in the Hotel? |
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You should consult the information offered in the website about the hotel you've chosen when animals are accepted it is explicitly indicated, usually with an icon.
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